Responsible Gambling

Play 18+ and set limits first

Gambling should always be treated as a form of entertainment rather than a way to make money. It is essential to ensure that you are at least 18 years of age before engaging with any online casino games. Playing pokies or other casino games requires a clear head and a strict approach to your personal finances.

Setting limits before you begin a session is the most effective way to manage your activity. Most reputable platforms allow you to set deposit limits, which cap the amount of money you can transfer into your account over a set period, such as daily, weekly, or monthly. You may also be able to set loss limits, which prevent you from wagering more than a predetermined amount of your own funds. Session reminders are another useful tool. These notifications can interrupt your gameplay after a set amount of time, giving you a chance to pause, reflect on your spending, and decide whether you wish to continue playing.

Never chase losses. Attempting to win back money you have lost is a common trap that often leads to further financial difficulty. Accept that losses are a possible outcome of any game. You should only ever play with money that you have specifically set aside for entertainment purposes. This money should not be required for essential living expenses like rent, utilities, food, or bills. If you find that you are frequently checking your balance, borrowing money to play, or feeling distressed about your gaming, it is time to stop immediately and seek support.

Time-out and self-exclusion

There are times when the best decision is to step away from the screen entirely. If you feel that your gaming habits are becoming difficult to control, you can use built-in tools to enforce a break. A time-out or cooling-off period allows you to restrict access to your account for a short duration, such as 24 hours, a week, or a month. This period can give you the necessary space to reset your habits without permanently closing your account.

If you believe that you need a longer or permanent break, you can request self-exclusion. This action prevents you from accessing your account and participating in any games for a significant period. To initiate self-exclusion, you should contact the casino support team directly. Use the 24/7 live chat feature found within the casino lobby. The support staff can guide you through the process of locking your account and ensuring you stop receiving marketing communications. Self-exclusion is a serious step designed to protect your well-being, and it is vital that you follow through with it if you feel you have lost control over your play.

Where to get help in Australia

If you or someone you know is struggling with gambling, please reach out to dedicated support services. These organisations offer professional, confidential, and free assistance to Australians. You do not have to handle these challenges alone.

Gambling Help Online provides a range of support services, including confidential counselling and practical advice for individuals affected by gambling issues. They offer support for players and their families. Additionally, BetStop is the national self-exclusion register. This service allows you to voluntarily exclude yourself from Australian online wagering providers across the country. Registering with BetStop is a straightforward way to create a barrier and help maintain your commitment to stop playing. Please prioritise your health and well-being above all else.